Privacy Policy - Aeolis Hotel Milos

At Aeolis Hotel ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We operate in compliance with the General Data Protection Regulation (GDPR) and Greek data protection laws. By using our website, you agree to the practices described in this policy.

1. Data Controller

Aeolis Hotel

Adamas, Milos Island 848 01, Greece

Email: info@hotelaeolis.com

Phone: +30 22870 23985

MHTE: 1144ΚΟ32ΑΟ316000

2. Information We Collect

2.1 Information You Provide to Us

We only collect personal data that you voluntarily provide through our contact form:

Name - To address you properly in our communications
Email Address - To respond to your inquiry
Message - The content of your inquiry or request

2.2 Information Collected Automatically

We use privacy-focused analytics that collect minimal, anonymized data:

Umami Analytics - A privacy-focused, open-source analytics platform that does not use cookies or collect personal data. It only tracks aggregated, anonymized statistics such as page views and referrer information.
Technical Data - Browser type, device type, and screen size (anonymized and aggregated)

3. How We Use Your Information

We use your personal data only for the following purposes:

To respond to your inquiries and communicate with you about your booking requests
To provide customer support and assistance
To improve our website and services through anonymized analytics
To comply with legal obligations

We do not: Sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

Consent - When you voluntarily submit the contact form
Legitimate Interest - For website analytics and security measures
Contractual Necessity - When processing is necessary for pre-contractual steps

5. Data Retention

Contact Form Data: Retained for up to 2 years or until you request deletion
Analytics Data: Retained indefinitely in anonymized, aggregated form

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Cloudflare Turnstile - We use Cloudflare Turnstile for spam protection. This helps prevent automated bots from submitting our contact form. Turnstile is designed with privacy in mind and does not use cookies that track users across websites.
HTTPS encryption for all data transmission
Secure form submission via Formspark
Limited access to personal data within our organization

7. Third-Party Services

We use the following third-party services:

Umami Analytics

Privacy-focused, self-hosted analytics that do not use cookies or collect personal data. All data is anonymized and processed in the EU.

Cloudflare Turnstile

Privacy-friendly CAPTCHA alternative for spam protection. Does not use cookies for tracking and processes data in accordance with GDPR.

Formspark

Form processing service that receives and forwards contact form submissions to our email. Data is processed securely and not used for any other purpose.

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right to Access - Request a copy of your personal data
Right to Rectification - Correct inaccurate or incomplete data
Right to Erasure - Request deletion of your personal data
Right to Restrict Processing - Limit how we use your data
Right to Data Portability - Receive your data in a structured format
Right to Object - Object to certain types of processing
Right to Withdraw Consent - Withdraw consent at any time

To exercise any of these rights, please contact us at info@hotelaeolis.com.

9. Cookies

We use a minimal number of cookies and prioritize privacy. For detailed information about cookies, please see our Cookie Policy.

Good news: We do not use tracking cookies or third-party advertising cookies. Our analytics solution (Umami) is cookie-free.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Any data transferred outside the EEA is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Aeolis Hotel

Adamas, Milos Island 848 01, Greece

Email: info@hotelaeolis.com

Phone: +30 22870 23985

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